The Returns Process
Our goal is to provide our customers with the best products available.
In the event you are dissatisfied with a product and would like a return, you can contact us via email at (email@example.com) within 15 days of receiving your product(s). Our returns department will issue a Return Merchandise Authorization (RMA) number so that we can ensure proper tracking of your return.
You must contact us within 15 days from the date you receive your item(s) from Vitanova to process your return.
Once we receive your RMA request, we will issue an email with RMA instructions, which will explain how and where to ship the returned items. Please check your spam/junk mail folder for the instructional email.
Refunds will be credited to you via your original method of payment in the amount of your original purchase price for the returned product, less any shipping and handling charges.
Shipping charges will not be refunded for non-defective items (this includes the original shipping charge, if applicable, and the return shipping charge).
Any packages shipped to us without an RMA will be refused at time of delivery.
You must contact us within 24 hours of receiving your product to claim an item as damaged.
Please take pictures and retain all original packaging including the shipment box/pack as this will assist us in filing a claim.
Upon confirmation of the nature of the damaged item we will email you a shipping label for the damaged item to be sent back.
If you wish to have your item replaced, upon receipt of the damaged item, including original parts and packaging, we will issue a replacement order per available stock.
You must contact us within 15 days of receiving your product to claim an item as defective. Upon confirmation of defect, we will email a return shipping label for the defective item to be sent back.
If you wish to have your item replaced, upon receipt of the defective item, including original parts and packaging, we will issue a replacement order per available stock.